"Lance, We wanted to let you know how much we appreciate you through the home-buying process. As first-time buyers, we were so apprehensive about what to expect, but your assistance assuaged our fears and made everything much easier to deal with. We love our new home! It truly is a prayer answered and a dream come true for us. I think what impressed us the most was the attention to detail you put into your homes. The rounded doorways, the fixtures, the frames around the mirrors....there were so many details that were put into this house that made it ideal for us. We also appreciate how accessible you are. From the moment we contacted you about looking at this house to now, you have been availabe to answer questions and give input whenever we needed it. To be so friendly and courteous is a tremendous asset to you and your company. What impressed me the most is when we brought my parents to look at the house, and my father (a master plumber for over 35 years) made one suggestion and you followed up on his suggestion, no questions asked, no doubts communicated - even though you had never met the man. That spoke volumes to me that you would do something like that. I appreciate your integrity and willingness to make the change he suggested. We cannot say enough good things about Lance and our new home. We would have absolutely no reservations about recommending him and his company to any of our friends or family that would be in the market for a new home. Thank you so much for your dedication and hard work. It truly is what makes you very good at what you do. We appreciate you."
"To Lance & Laurie and Everyone associated with Texas Heritage Custom Homes: our family would like to thank your team for building us such a beautiful home – we absolutely love our house! We feel very secure in knowing that you have given us a well-built, quality custom home that meets all our needs, which we plan to enjoy for many years. Lance has a great talent – he helped us envision our dream home. Since we had never built a home before, his suggestions were most valuable and welcome. Lance is always accessible and quickly responsive to us for all our questions and needs – their guidance through the building process made us feel at ease – no stress. They both possess a positive can-do attitude that made them a joy and to work with. Lance’s reputation with his suppliers, subcontractors and associates is flawless – we heard only positive feedback from everyone we came in contact with about the name of Texas Heritage Custom Homes and the way they do business. We are so excited to be in our new home and would definitely recommend Lance and Texas Heritage to anyone wanting to build a new home."
"We want to thank you for the beautiful home that you built for us. We love it and have received so many compliments on it. We had a great experience building with Texas Heritage Custom Homes. Everyone was very helpful and patient with us during the entire process. Lance was always available and more than willing to answer any question we had. He was a great help with some of the style decisions for the house, always willing to offer up a suggestion. You were always on the job site overseeing things and on top of everything. I think by the end, my husband had him on speed dial. Texas Heritage has also associated themselves with superb subcontractors and suppliers. There are so many details that go into a new house and each person we dealt with made the process painless. They couldn't have been more obliging and with everyone's different experience and expertise we were able to add so much to our home that we would have never thought of. The online updates were a great way to view and spread the progress of our house. Friends and family all over could keep up with our house as it was being built. The website that Texas Heritage has created is fantastic. I used it before, during, and after our house was completed. Between the website and their handbook, they have thought of everything. We loved being able to keep up with the stages and know what to look forward to next. It was also nice to be able to hold onto and organize all of the choices and information on our home. Lance and Laurie, and all involved with Texas Heritage Custom Homes are incredible. We would build with them again and will recommend them to our friends. Thank you again!"
"I wanted to send you a quick note about the entire process of building my home. You guys were great. First, the entire process was very intimidating, but the both of you made it very easy and comfortable. You assisted me in making the correct decisions. At times I would be at a loss but you would make suggestions and give me options. Your suggestions turned out great. You met your time lines. You kept me informed and made this a very enjoyable experience. You hear about all of the horror stories of building a custom home this was anything but a horror story. I would definitely work with you guys again. Not only were you great to work with but all the subcontractors were efficient, courteous, professional and knowledgeable. You were amazing. I made a list of things I wanted to ensure were fixed prior to our final walk through and you had already fixed the majority of them. Then you blew me away when you called just to check up on me and the house! Thank you Lance and Laurie. God Bless You."
"Tammy and I would like to express our thanks for the overwhelming support and response we have received during our home building experience. Lance, Laurie and the entire contractor staff have shown warmth and concern which provided us a level of confidence and support critical to our home building success. The excellent working relationship with my wife Tammy and Lance's office was for me reassuring and inspiring. The quick response to our questions and concerns combined with Lance's willingness to provide suggestions is a testimony to the professionalism of this organization. Tammy and I agree that working with Lance and Laurie has been a great experience! We are convinced that this team brings a new degree of work ethic, contractor standards and integrity to the home building industry. If the term "user friendly" can be applied, it would reflect our feelings toward working with Texas Heritage Custom Homes. Lance, we thank you again for partnering with us in the planning and creation of our perfect home. We look forward to working with you in the creation of our new business venture in the future."
"Lance, where do I begin? Shall I thank you for the speed in which our house was built? As you well know, one of the hidden costs of building a new home is the interest that accrues while the construction continues. Few builders will tell you that delays are not only an inconvenience, but can cost the homeowner thousands in additional interest charges. So imagine my delight as I watched our house go up – it was pure pleasure to watch our house go from foundation to paint and trim in less time than it took for my neighbors house to even get bricked! Shall I thank you for the professionalism? I especially appreciated the prompt manner in which you returned all my calls (always the same day), and the courteous manner in which you handled all my crazy ideas and questions. We especially appreciated the creative solutions and ideas that you were always willing to suggest. No challenge was too complex, and every detail was addressed. Shall I thank you for your integrity? The fact that the house came in on time and under budget should be a testimony by itself. But I know for a fact that you did not charge us for things you could have, and that other builders would have. Everything you said you would do, not only got done, but got done right. For example, while I thought the roof looked fine, you noticed the slight bend in the shingles that turned out to be a manufacturer’s defect. While it would have been easier to just ignore it, you held the manufacturer’s feet the fire and had them replace the entire roof. I am sure it was a pain, but you did it anyway because it was the right thing to do. That speaks volumes. Lastly, I need to pass along kudos to two others who made this building project of ours such a truly wonderful experience: You were terrific! Your “can do” spirit and attention to detail was awe-inspiring. Every detail, right down to the texture that surrounds a door frame, was meticulously looked after. It was clearly evident that he was not going to let anything get by him that wasn’t just right. We enjoyed working with you very much, and can’t thank him enough for the job he did! And of course, thanks to your lovely wife and accountant, Laurie. Being a numbers geek myself, I was very pleased and thankful that I always knew where we were in relation to the budget. She made sure that I always knew where we stood financially, and that allowed me to sleep peacefully at night. And I guess that is, in the end, what I have to thank you for. Building this house was not the stressful experience we had been warned about from friends who used other builders. We truly felt like we were working with friends. And not only was it a fun, exciting and very pleasant process, but we have a beautiful home, and new friends at the end of it. So thank you. For everything."
"I decided to sit down tonight and write you a note to let you know how much we appreciate everything you did for us. It's actually better to write six months after we've been in the house, because now we have gotten to see that you are also great after the move-in! As first-time home owners, we seemed to start the process all wrong. By the time we came to see ya'll, we were pretty overwhelmed with the building-a-new-house experience. However, ya'll took us in and took over the headache for us. There is so much to brag about: we loved the ease we felt to call and ask questions. We loved the advice and little extras that you thought of for us. It was also wonderful to know that anything we wanted for the house, no matter how petty, you could get for us (like our wonderful front door). The e-mail updates were also exciting to get. As you can see, we could go on and on. But the simple truth is, ya'll are a wonderful team that is perfect at what you do. From the first time we met you and now, six months after move-in, we can call you and know that you are there for us. The house is beautiful - we've bragged about ya'll to everyone. Thank you for everything; sorry it took us so long to say so."
"Thanks for everything. It has really been a pleasure building with you. I will gladly give great references to you guys as I would not hesitate to build with you again. I will certainly recommend you to anyone who is looking for a builder. Also, Teresa at Title Texas was simply charming. She, too, was a pleasure to deal with."
"Texas Heritage built exactly what we needed. Although we had the means, they didn't pressure us to build beyond our needs. We communicated what we wanted in our new home, and they built it!"
"My co-workers told me that building a home is a nightmare, but Texas Heritage made the process easy. In fact, if and when I build a home again, I will be calling Texas Heritage Custom Homes to build it!"
"We could have built our house ourselves, but Texas Heritage Homes had the skills, experience, and well-established relationships with good contractors in the area. They did a great job, and in the long run we saved ourselves a tremendous amount of time and hassle for approximately the same cost we would have incurred on our own."
"Thanks to Lance Whitlock, my husband and I now have our dream home. As everyone knows, building a new home can become a headache. However, when we met Lance, we were assured, not only from the beginning, but throughout the process that our home would be a pleasant experience. At any point during the process, we could ask him questions and he would have our answers. In fact, he often called us with updates on the progress of the house and encouraged us to voice our opinion. He is a true man of his word. If he told us it would be done, you could bet it was done. And in Texas, everyone knows that you are only as good as your word. You can count on Lance - maybe that's why he named his company Texas Heritage. Thanks again, Lance, for making our dreams come true!"